Shipping policy

Shipping Policy – INTELLI

1. Processing & Delivery

  • Processing: Orders process in 1–5 business days (excluding weekends and holidays).

  • Delivery: Standard takes 3–7 business days. Carrier estimates are guidelines, not guaranteed dates.

2. Shipping Rates & Duties

  • Shipping fees are calculated at checkout.

  • Customs & Taxes: Customers are fully responsible for all import duties, taxes, or customs fees. INTELLI is not liable for customs clearance delays.

3. Address Accuracy

  • Please verify your address at checkout. We cannot alter addresses once an order dispatches.

  • Returned packages due to incorrect addresses or unpaid duties will incur re-shipping fees at the customer's expense.

4. Lost, Stolen, or Delayed Packages

  • Delays: INTELLI is not responsible for carrier delays, weather events, or postal disruptions.

  • Lost/Stolen: Once marked "Delivered" by the carrier, INTELLI is not liable for stolen or missing packages. File claims directly with the carrier.

6. Contact Us