Refund policy

Refund & Return Policy
At INTELLI , we are committed to providing high-quality water filtration products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Returns
You may request a return within if:
•    The item received is defective due to a manufacturing fault and reported within 3 calender days.
•    The wrong product was delivered.
•    The product shall not returned with its original packaging including accessories and proof of purchase.
To initiate a return, please contact our customer support team before sending any product back.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns or provide refunds for:
•    Products that have not been installed or connected to a water supply in the presence of authorized representative.
•    Products damaged due to misuse, negligence, fire burn ,electric malfunction or unauthorized repairs.
•    Products returned without original packaging or missing accessories.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
•    Refunds will be processed within 7–10 business days.
•    Refunds will be issued using the original payment method whenever possible.
•    For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another mutually agreed payment method.
Shipping charges are non-refundable unless the return is due to our error or a verified defective product.
Exchanges
We will replace products that are:
•    Incorrectly shipped.
•    Confirmed to have a manufacturing defect.
Replacement requests are subject to product availability.
Order Cancellation
Orders may be cancelled before they have been dispatched. Once an order has been shipped, it can only be returned in accordance with this policy.
Return Shipping
If the return is approved because of an error or a defective product, INTELLI will cover the return shipping costs.
For all other approved returns, the customer is responsible for return shipping charges.
How to Request a Return
Please contact our customer support team with the following information:
•    Order Number
•    Full Name
•    Contact Information
•    Reason for the return
•    Photographs or videos (if applicable)
We will provide further instructions after reviewing your request.
Consumer Rights
This Refund & Return Policy does not limit any rights available to consumers under applicable laws.
Contact Us
If you have any questions regarding this policy, please contact us:
INTELLI
Email: support@intellipk.com
Website: https://intellipk.com
PH# 0313-033 44 44